Our refund rules.

If a payment is received but the carrier never provisions your eSIM, we refund the full amount to the same crypto address you paid from. If the eSIM activates successfully, the sale is final (digital goods) and cannot be refunded.

Gold is refunded only before it ships. Once a paid order moves to “processing” and a bar/coin is allocated, cancellation incurs the prevailing buy-back spread. Shipped orders are final except for damaged-in-transit claims filed within 48 hours of delivery with photos.

Crypto swaps are executed by third-party providers (ChangeNOW, Exolix). Refunds for failed or stuck swaps are governed by that provider’s policy; we help you open a support ticket but cannot unilaterally reverse a settled on-chain transfer.

We cannot refund payments sent to an address you entered incorrectly, or swaps sent to the wrong network. Always verify the destination address and network before sending.

Open the Support tab in the dashboard and include your order number. Refunds are sent in the same asset received; network fees are deducted from the refund where applicable.